Banking

How can banks capture the full value of customer data?

03 Jul 2023

Data continues to be a hot topic, with recent breakthroughs such as ChatGPT highlighting even more the transformational effect that AI and data will have on the way we live and work, and how service providers engage with customers. The key thing to remember, however, is that the true power of AI – and the value it can bring – relies on the quality...

Why your boardroom decisions must be steered by data, not instinct

07 Oct 2021

At the helm of an organisation’s strategic direction, performance and growth trajectory, the C-suite team holds massive responsibility towards employees, customers and shareholders. For banking and financial services companies, the stakes get higher – pre-pandemic, the financial services industry contributed £132 billion to the UK economy in 2019...

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Banking on your data – traditional banks and digital natives can co-create value by joining forces

22 Jun 2021

As the UK’s vaccination rollout continues apace, thoughts turn with cautious optimism to post-pandemic recovery. Financial institutions will play a crucial role in the country’s revival, as the facilitators of funding to businesses and consumers. One of the most effective things they can do to kick-start value creation is enter into mutually benef...