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Tracey's long read archive

2024 (1)
Tracey Dunlap

Tracey Dunlap

MD, Customer Experience at Jenius Bank
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Long reads

Banking customer experience in 2024: Personalisation, accessibility and AI

20 h

Financial institutions have undergone a reckoning in the last decade, driven by rapid digital transformation and the explosion of fintech apps providing services for everything from budget tracking to crypto investing. Customers are inundated with banking options, and most aren’t settling for just one. Further, expectations are at an all-time high...