The challenge for global financial institutions is how to navigate the Artificial Intelligence (AI) revolution in a successful manner. It requires a full evaluation of operational models, approach to the customer, ability to combine technological acumen with real business needs, and much more besides.

At Finextra’s annual NextGen Banking London conference, speakers and panellists discussed how robotics can be deployed to automate processes and increase operational efficiency, and how advanced analytics can enable a better understanding of the customer allowing banks to improve their offering, remain competitive and also reduce fraud.

Ultimately, AI is a tool with which to augment the workforce, and a cultural shift is also required in order to fully leverage the benefits to be gleaned from AI.

Download this new paper produced by Finextra to find out more.

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