AI has generated a lot of excitement in the past few years. While it is a disruptive technology, its potential to add value in Financial Services firms is enormous. It already exists in our lives, and we know that it has much further to go. Every day we hear more about driverless cars, chatbots, robots, robo advisors and so much more. Where will AI go, how will it change our world are questions worth pondering.

Firms across the globe are becoming aware of the power of these technologies. They have started to explore how AI could improve the customer experience, enter new markets and gain revenue more quickly, reduce operational and business expenses and enhance compliance efforts. Banks always want to know their customers better and improve their relationships. AI will clearly help here.

In late 2017 Finextra and Opentext conducted a survey exploring how firms are approaching AI in financial services, what areas they consider the benefits and what they view as barriers to success. Download the full report now to view the findings, we hope you find the results as compelling as we do.

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