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Artificial Intelligence and Financial Services
The fraud tool landscape is changing. Fraud managers are looking for more and more ways to optimize their operations as rising digital payments increase the strain on many fraud detection systems. The...
There are lots of people talking about the ethical aspects of AI nowadays. It’s easy to predict that there will be a lot more in the future. AI technology had a fierce buzz about it in 2019, but unlik...
The first 100 days of the new US Administration are upon us, and while focus of the news cycle has been targeted on the response to COVID-19, there has been signficiant progress in the fight against m...
The evolving nature of industry automation and why CFO’s can’t afford to be left behind Cloud accounting ledgers were cool in the twenty-tens with the emergence of companies like Xero, Quickbooks and ...
Over the past decades, banks have been improving their ways of interacting with customers. They have tailored modern technology to the specific character of their work. For example, in the 1960s, the ...
In a recent study by the FCA on banking customer satisfaction, challenger banks Monzo and Starling ranked top of the leaderboard for overall service quality, scoring 86% and 84% respectively. Traditi...
Benchmarking is an incredibly useful tool. It allows organizations to measure themselves against their main competitors and identify key areas they thrive in as well as areas in which they are lacking...
Conversational voice banking was already gaining prominence in the financial services industry before the pandemic hit. Then, its importance was heightened and deployment accelerated when COVID-19 sta...
For over 50 years, a password and a username have been the fundamental and largely unchanged model for identifying and verifying users - both in the financial sector and beyond. Nevertheless, there ar...
The offshore explosion The nineties saw an explosion in the deployment of offshore service centres, the most popular destinations being China, India, Malaysia, Indonesia, Philippines and Brazil. The
While much attention has focused on exciting developments in digital services for consumers, its with businesses, particularly small businesses, where banks have an opportunity to shine. Banks have t
Some machine learning tools are incredibly complex. So complex that they are considered to be “black box” systems. On the one hand, they are determining more and more accurate outputs to increasingly ...