ITRS’ monitoring solutions are the silver bullet for banks seeking to ensure always on operations. To keep up with the rapidly changing digital environment, and customer demand for digital first services, traditional banks IT estates have grown ever more complicated as they add new digital systems and capabilities to their legacy tech. This complexity means that monitoring the health of them, and preventing downtime is particularly difficult.

This when coupled with the rise of challenger banks, who by being tech first naturally have more nimble operating systems, has left the traditional players on the back foot when it comes to preventing and mitigating the risks of system failures.

By partnering, banks will be able to leverage GCI Consulting’s 20-year, extensive knowledge of the core Temenos banking system and ITRS’ leading monitoring software to ensure they get the best possible results from the software.

By utilising ITRS technologies, banks can get information on all digital activities via a single dashboard, allowing them to proactively mitigate operational and financial risk, shorten issue detection and resolution time, and comply with operational resilience regulations.

Rodney Taylor, Head of Partners & Channel Sales at ITRS commented: “Banks have been through a turbulent few years - rapid digitalisation, rising competition, greater regulatory pressure regarding operational resilience and market volatility to name a few of the challenges - which has resulted in increased scrutiny of their operating systems. And in this operating environment, should systems fail, the impact can be catastrophic. However, by utilising our technologies, this can be prevented.”

Guy Warren, CEO at ITRS, added: “By partnering with GCI Consulting, we are able to leverage their extensive 20-year expertise and knowledge of the Temenos system, which is powering immense growth in the digital banking space with incredibly fast go-lives and massive scaling. While such speed has the potential to be incredibly positive, a robust monitoring solution is required to continuously assess its health. Our solutions ensure round-the-clock availability of all customer-facing digital activities, so banks can focus internal resources on powering new growth opportunities, driving efficiencies at scale, and delivering the ultimate customer experience.”

Chris Walne, CEO at GCI Consulting, added: “As the go to partner for Temenos systems implementations and upgrades, it was essential for us to partner with a firm that would allow us to enhance our offering, and offer our customers the best possible monitoring systems. After undertaking a thorough review of the solutions available in the market today, it was clear that ITRS was leading in this field; they were the clear partner of choice for us. Added to that, their commitment to delivering the best possible outcomes for their customers is of paramount importance, which is a value we share. Together we will be able to power banks successes of tomorrow, today.”

Jacob Christiansen, Chief Commercial Officer at GCI Consulting concludes: “Don’t wait for your customers to tell you that your digital services are not operational or not performant - take control of your system’s performance. By partnering with ITRS we enable Temenos core and digital banking system users to know exactly the moment when system performance starts to dip, allowing you to swiftly implement corrective measures, and thus avoiding potential negative reputational impact. But that’s not all. The robust monitoring solution, coupled with advanced automation capabilities, doesn’t just ensure top-notch performance - it also supercharges your operational efficiency and slashes costs for financial institutions.”