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Lydia Coyle

The Modern Mutual - Forging Successful Partnerships

"Partnerships are key. Where we have been in the past is a supplier relationship. What we are building now for the future is a partnership focused model." - Chris Hunter, Deputy CEO of Darli...

04 Jan 2024
Financial Transformation
Lydia Coyle

The Modern Mutual - Becoming Technology Enabled

Modernising the tech stack is fundamental to becoming a Modern Mutual – prioritising automation, channel consistency, seamless customer experiences, and leveraging insights from data. Whilst modernis...

05 Dec 2023
Financial Transformation
Lydia Coyle

The Modern Mutual - What is your channel strategy?

To navigate the complex landscape of channel strategy, Building Societies must consider their core mission of serving diverse customer needs while adapting to changing technological trends. How do Bui...

27 Nov 2023
Financial Transformation
Lydia Coyle

The Modern Mutual - Launching Innovative Products at Pace

How long does it take Building Societies to update products on the back of rate changes? Rapidly responding to market rate changes is critical for staying competitive, maintaining commercial stability...

21 Nov 2023
Financial Transformation
Lydia Coyle

The Modern Mutual - Empowering Colleagues to Deliver Excellence

Are Building Society colleagues doing high-value tasks that drive success of the organisation? "I want employees to have more time to provide good outcomes to the customer rather than doing lots ...

15 Nov 2023
Financial Transformation
Lydia Coyle

The Modern Mutual - Crafting Exceptional Customer Experiences

Building Societies often boast great NPS scores, but how do they ensure they are really offering an exceptional customer experience? Customers and brokers expect more than just friendly service. To en...

06 Nov 2023
Financial Transformation
Lydia Coyle

Making Membership Matter

How can we better explain the benefits of Building Societies and make membership meaningful for customers? Unlocking the value of membership across your Society is something that should remain front o...

03 Nov 2023
Financial Transformation

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