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Alex Kreger

10 Questions That Will Reveal Whether Your Financial App Needs a Redesign

Some banks are still using products designed 10 years ago, while some Fintechs do redesigns every year. If you are unsure when to redesign your digital bank's app, test your situation using our checkl...

28 Nov 2022
Banking Strategy, Digital and Transformation
Alex Kreger

Is It Time to Adapt Banking to the Metaverse?

The metaverse will become the next global milestone after the digital transformation in the next few decades. It is, in fact, the transition of the internet from a two-dimensional experience into a mu...

21 Oct 2022
Digital Banking Trends
Alex Kreger

Are we ready for the democratization of finance that DeFi and the Metaverse are bringing?

The lightning-fast development of technologies is fundamentally changing the concept of finance and money. This change is based on a new kind of experience that has become available through digital in...

02 Aug 2022
Banking Strategy, Digital and Transformation
Alex Kreger

Big Tech or Big Curse on the Banking Experience?

An unpleasant thing recently happened to me. My Facebook account was stolen a few days ago despite 2FA. And now Facebook blocked it and needs 30(!) days to explore the situation and maybe unlock my pr...

14 Jul 2022
Digital Banking Trends
Alex Kreger

TERRA (LUNA) Disaster: What the financial industry can learn from CX perspective

The sudden crash of the Terra stablecoins Luna and UST ranked among the top 15 most valuable cryptocurrencies has proven to be a very painful lesson for the financial world. People need trustworthy fi...

13 May 2022
Cryptocurrency Insights
Alex Kreger

Digital Insurance Trends: Customer Experience Restarts the Industry

More and more companies from different industries are evolving from a product-based marketing mindset to one focused on the customers' experience. This is because in an experience economy of the digit...

17 Feb 2022
Digital Insurance Trends
Alex Kreger

Banking Must Adapt to Experience Economy that Drives Crypto-Madness

Pandemics hastened the transition to a purely digital economy. Cashless transactions, decentralized crypto coins, e-wallets, digital banks, and e-commerce are all the rage. It looks like digital provi...

19 Jan 2022
Banking Strategy, Digital and Transformation
Alex Kreger

Behind Crypto-Madness is Experience Economy, and Banking Must Adapt to It

Pandemics hastened the transition to a purely digital economy. Cashless transactions, decentralized crypto coins, e-wallets, digital banks, and e-commerce are all the rage. It looks like digital provi...

19 Jan 2022
Banking Strategy, Digital and Transformation

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