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Alex Kreger

Digital Banking Customer Experience Trends Humanize the Industry

Many customers are used to seeing the banking industry as soulless, focused only on making a profit. However, inspired by new technological opportunities, financial companies have made significant pr...

16 Nov 2021
Digital Banking Trends
Alex Kreger

How Human Values Implementation Can Improve Customer Experience in Financial Services

There are millions of digital products around us, but most of them do not have their own face, and have no story, all of which makes them boring and confusing. How can we change this situation? Unfort...

20 Oct 2021
Banking Strategy, Digital and Transformation
Alex Kreger

Build a Premium Financial Brand by Learning Design from Apple

Apple tells us a fantastic story about how a small company that started out serving Silicon Valley became the largest and most famous company that forms our world. I believe that Apple's strength is n...

22 Sep 2021
Banking Strategy, Digital and Transformation
Alex Kreger

Improving Customer Experience in Banking is Useless if These 7 Blind Spots Exist

One financial company spent half a million and two years developing a new application, but after launch, customers abandoned it. The reason is that there are seven internal factors that often sabotage...

19 May 2021
Banking Strategy, Digital and Transformation
Alex Kreger

Can Banking for Children Save our Future and How Should it Work?

Almost 60% of all working-age Americans have no retirement savings. Four in ten adults couldn’t cover a $400 emergency expense in the U.S.* Adults struggle to manage their finances, but they want to s...

15 Mar 2021
Banking Strategy, Digital and Transformation
Alex Kreger

AI-Powered Contextual Banking CX Requires a Radical Paradigm Shift

There's no doubt about the huge potential and possibilities of conversational banking and Artificial Intelligence (AI) in banking. Though it's rarely discussed, its proper integration determines wheth...

10 Feb 2021
Artificial Intelligence and Financial Services
Alex Kreger

Post-Covid Digital Strategy: Banking Customer Experience Trends of 2021

The pandemic created a monumental shift from physical to digital by accelerating the natural progress many times over. People have adopted new behaviors that will become habit-forming. Just being digi...

04 Jan 2021
Digital Banking Trends

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