The long read
Banking customer experience in 2024: Personalisation, accessibility and AI

Banking customer experience in 2024: Personalisation, accessibility and AI

Tracey Dunlap
21 h

Financial institutions have undergone a reckoning in the last decade, driven by rapid digital transf...

Why financial services branches put customer requirements top of the agenda

Why financial services branches put customer requirements top of the agenda

Kelly Lane
25 Jan 2024

Amidst the challenges posed by rising energy costs and the surge in e-commerce during and after the ...

How can behavioural authentication enhance a bank’s customer experience?

How can behavioural authentication enhance a bank’s customer experience?

Sehrish Alikhan
24 Jan 2024

In an age where digital experiences are being redefined by giants such as Netflix and Amazon, banks ...

Rise of the superapp

Rise of the superapp

Sehrish Alikhan
10 Jan 2024

Gartner forecasts that 50% of the population will be using superapps by 2027, predicting a skyrocket...

How leading finance and insurance firms are already capitalising on AI

How leading finance and insurance firms are already capitalising on AI

Theo Michalopoulos
10 Jan 2024

AI has an incredible breadth and variety of use cases for financial services organisations – but the...

Will 2024 be a progressive year for fintech investment?

Will 2024 be a progressive year for fintech investment?

Kirsty Rutter
04 Jan 2024

The fintech investment landscape in 2023 has been challenging, with a strong focus on generative art...