The long read
Banking customer experience in 2024: Personalisation, accessibility and AI

Banking customer experience in 2024: Personalisation, accessibility and AI

Tracey Dunlap
20 h

Financial institutions have undergone a reckoning in the last decade, driven by rapid digital transf...

Why financial services branches put customer requirements top of the agenda

Why financial services branches put customer requirements top of the agenda

Kelly Lane
25 Jan 2024

Amidst the challenges posed by rising energy costs and the surge in e-commerce during and after the ...

How can behavioural authentication enhance a bank’s customer experience?

How can behavioural authentication enhance a bank’s customer experience?

Sehrish Alikhan
24 Jan 2024

In an age where digital experiences are being redefined by giants such as Netflix and Amazon, banks ...

Rise of the superapp

Rise of the superapp

Sehrish Alikhan
10 Jan 2024

Gartner forecasts that 50% of the population will be using superapps by 2027, predicting a skyrocket...

How leading finance and insurance firms are already capitalising on AI

How leading finance and insurance firms are already capitalising on AI

Theo Michalopoulos
10 Jan 2024

AI has an incredible breadth and variety of use cases for financial services organisations – but the...

Will 2024 be a progressive year for fintech investment?

Will 2024 be a progressive year for fintech investment?

Kirsty Rutter
04 Jan 2024

The fintech investment landscape in 2023 has been challenging, with a strong focus on generative art...

3 components of a successful embedded finance strategy

3 components of a successful embedded finance strategy

George Toumbev
11 Dec 2023

From talk to action Embedded finance is a growing and potentially very valuable opportunity for comp...

Autumn Statement 2023: Fintech vs. Jeremy Hunt?

Autumn Statement 2023: Fintech vs. Jeremy Hunt?

Madhvi Mavadiya
27 Nov 2023

In 2022, the UK chancellor of the exchequer Jeremy Hunt planned to “turn the United Kingdom into th...

Behind the boom of Pay Now Buy Later in the APAC Region

Behind the boom of Pay Now Buy Later in the APAC Region

Günther Vogelpoel
15 Nov 2023

Pay Now Buy Later (PNBL) is an approach to personal finance where consumers only spend what they hav...

The King’s Speech: What does it mean for the future of fintech?

The King’s Speech: What does it mean for the future of fintech?

Madhvi Mavadiya
08 Nov 2023

During his first speech as part of the State Opening of Parliament as monarch, King Charles defined ...

Disrupting banking: Revolution through digital transformation

Disrupting banking: Revolution through digital transformation

George Kotsakis
03 Nov 2023

The financial services ecosystem is undergoing a digital disruption and banking is no exception; The...

Why digital transformation, optimisation and personalisation will be crucial for 2024 and beyond

Why digital transformation, optimisation and personalisation will be crucial for 2024 and beyond


23 Oct 2023

A good digital transformation strategy in 2024 should consider concept to execution across every asp...